Exchange Any item for exchange may be returned to T&K Hobby shipping prepaid. We do not refund shipping. There will be a shipping fee if we return ship an item to you. We can exchange the item or offer a store credit. All items must be undamaged & in new condition in their original container. No item will be accepted without Return Authorization please CALL US FIRST to receive this.
Contact Information Phone 877-633-5127 E-mail: mjohnson@tandkhobby.com Cash Refund Any item for cash refund must be returned to T&K Hobby shipping prepaid. A 15% restocking fee will be charged. All items must be undamaged & I new condition in their original undamaged container. No item will be accepted without Return Authorization see contact information.
Defective Items Items found to be defective will be repaired or replaced by a like item at our discretion. Items willm be picked up using a UPS Call Tag. No item will be accepted without Return Authorization see contact information.
Warranty Repairs Warranty repairs can be handled through a local repair station or returned to T&K Hobby shipping prepaid Our authorized service technician will make any needed repairs & we will ship the item prepaid to you. No item will be accepted without Return Authorization see contact information.
Damaged Items For items damaged in transit the shipper should be contacted upon receipt of the item. Keep all packaging & shipping material for the shipper's inspection. No item will be accepted without Return Authorization see contact information.
Incorrect Order/Item In case an incorrect item or order is received please contact T&K Hobby, all shipping will be at our expence. No item will be accepted without Return Authorization see contact information.
Shipping Items Are shipped UPS Monday through Friday. Weekend orders will ship on Monday. Where possibly orders will ship within 24 hours.
Expedited orders must be phoned in. No expidited orders accepted from the web.
All returns should contain this information in the shipping carton. 1) Name 2) Complete Address 3) Daytime Phone 4) E-mail Address (if available) 5) Detailed description of the reason for return 6) Return Authorization number and sales invoice
International Shipping Now Available!
We have partnered with Bongo International to service our customers Worldwide!
Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.
International customers can save up to 82% off typical international shipping rates by following these four easy steps:
Register with Bongo and receive a U.S. shipping address.
Enter the Bongo address as both your billing and shipping address.
Use the credit card that you have on file with Bongo as the payment method.
Once the order arrives at Bongo, log into your account to forward to your country.
If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.
Click on the Bongo logo in the corner to get started!
